SERGE FERRARI delivers its products in mainland France only.
Shipping costs are based on the delivery address, the chosen tracking service and the weight of the package. Shipping costs are displayed in your basket as soon as you have entered the delivery address in your account. Shipping costs are free (excluding Chronopost) for any order of more than 129 euros including tax for delivery in mainland France.
Delivery in mainland France
The products are dispatched with the delivery note, to the delivery address entered when you placed your order. Deliveries cannot be made to hotels or PO boxes.
You are kept informed of your order's location by means of the package's tracking number and carrier link which you receive when the package is shipped.
Delivery times shown on the site are indicative, based on average times required for processing and delivery. Delivery times take into account the preparation time at our warehouse as well as the carrier's delivery time.
To meet these deadlines, you must ensure that you have provided exact and complete information concerning the delivery address (in particular: street, building, staircase number, access codes, names and / or intercom numbers, etc.).
Orders are taken from Monday to Friday (excluding holidays). Orders placed on Saturday and Sunday are processed on Monday or Tuesday depending upon stock availability.
• The Warehouse is open : Monday to Friday, excluding public holidays.
• Working days for carriers: Monday to Saturday, excluding holidays.
During busy periods generating heavy road transport (end of year celebrations, Valentine's Day, etc.), delivery times may be extended.
SERGE FERRARI makes every effort to respect delivery times. However, SERGE FERRARI cannot be held responsible for any delays in delivery due to a major holiday with heavy delivery traffic (Christmas, Valentine's Day, Mother's Day, etc.) or any event of force majeure.
Delivery by COLISSIMO
SERGE FERRARI has chosen Colissimo de La Poste which offers the following four delivery methods according to their general conditions of sale:
Colissimo - At the Post Office. You can choose the post office to which delivery should be made (without prior delivery at your home address). You will be informed by SMS and e-mail with a withdrawal slip from which date your package can be collected within 10 working days. After this time your package will be returned to the sender. This option is only available for mainland France and Corsica.
Colissimo - In PickUp relay or Station PickUp locker. You can choose one of the 5,500 shops close to your home, your place of work or vacation address, to which you would like your package to be delivered. You will be informed by SMS and e-mail with a withdrawal slip from which date your package can be collected within 10 working days. After this time your package will be returned to the sender. This option is only available for mainland France and Corsica.
Colissimo Domicile - without signature. Your package is delivered to you personally or delivered to your mailbox. If its size does not allow delivery to the mailbox, it will be made available at your local area post office. You then have 10 working days from the arrival of your package to collect it from the post office. After this time, it will be returned to the sender. In all cases, you will be informed by e-mail 24 hours before the delivery of your package. This option is available for mainland France, Corsica and Overseas.
Colissimo Domicile - with signature. Your package is delivered personally for which you must sign. If you are absent, it will be made available to you at your local area post office. You then have 10 working days from the arrival of your package to collect it from the post office with an identity document. After this time, it will be returned to the sender. In all cases, you are informed by e-mail 24 hours before the delivery of your package. This option is available for all countries served.
The request for information concerning your mandatory mobile phone number is not intended for SERGE FERRARI but is required to ensure your Colissimo packages are delivered smoothly.
You are strongly advised to collect your package at the pick-up point indicated by the carrier within 24 to 72 hours, upon showing the transit advice note and an identity document.
If the recipient does not claim the package within the time indicated or the package is redirected to SERGE FERRARI, delivery will be considered to have been made and no refund or any return of the product to another address will be made.
In the event of the home address corresponding to a public establishment (hospital, etc.) or a private establishment (business, shop, school, clinic, retirement home, etc.) and the package cannot be delivered by hand to the addressee, the delivery will then be considered to have been made from the moment the parcel has been delivered to the reception or to the department of the organisation designated for receiving goods.